Article

 

RESEARCH ON INNOVATIVE TECHNOLOGICAL APPLICATIONS AFFECTING PEOPLE WITH DISABILITIES IN GREEK HOTEL INDUSTRY (p.33-49)

by

Nikolaos THEOCHARIS, ADVANCED SCHOOL OF TOURISM EDUCATION OF RHODES

Dimitrios LAGOS, UNIVERSITY OF THE AEGEAN

Stelios VARVARESOS, UNIVERSITY OF WEST ATTICA

Keywords : New Technologies, Innovation, People with Disabilities, Hotel, Hospitality Services

JEL classification : L83, O30

Abstract

This paper aims to explore the views of disabled people on the degree of utilization of innovative technological applications for customers with disabilities at Greek hotels, non-random sampling being the methodological framework used in the research process. Results of relevant analysis lead to a main conclusion: physically disabled people consider that there is a low degree of sufficiency in relation to the use of innovative technological applications at Greek hotels and in particular their rooms division. Indeed, it was found that there is a low frequency of use and request of innovative technological applications by people with disabilities in hotels across Greece. Moreover, the existence of specific technological innovations was identified as an important criterion for their revisit intention to a hotel.